Our Terms and Conditions

These Terms and Conditions govern your use of slotsgallery-aud.com, the official website of Slotsgallery Casino, operated by Slotsgallery N.V. under Curaçao licence 8048/JAZ2021-169. Read them in full before you register, deposit or claim any offer, because they set out your rights and our obligations in plain language.

When These Terms Take Effect

Your agreement with us

These Terms take effect the moment you open an account with us and remain in force for as long as that account exists. By clicking the registration button you confirm that you have read, understood and accepted every clause below, together with our Privacy Policy and any bonus conditions attached to an offer you claim.

You also accept these Terms whenever you log in, place a wager or make a transaction after we publish an updated version. If you disagree with any part of this document, stop using our platform and contact support before taking any further action.

1. A binding agreement forms between you and Slotsgallery N.V. as soon as registration completes.
2. Your use of our platform after an amendment is published counts as acceptance of that amendment.
3. If you do not accept a clause, your only remedy is to close your account and withdraw any cleared balance.

Who Can Register With Us

Age, residency and identity

You may register only if you are at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you are not resident in a restricted territory. We launched in 2021 with a single registration rule that has never changed: one account per person, per household, per shared IP address and per payment method.

Before your first withdrawal we complete KYC verification. You must supply a government-issued ID, proof of address dated within the last three months and evidence of the payment method used, such as a card photo or wallet screenshot. We may request the same documents at any point if suspicious activity appears on the account.

1. Players located in the United States, United Kingdom, France, Netherlands, Spain, Belgium, Israel, Iran, Syria or North Korea may not hold an account.
2. Duplicate accounts opened under different names, emails or devices are closed and balances may be forfeited.
3. It is your responsibility to check whether online gambling is lawful where you physically are when you play.

Managing Deposits and Withdrawals

Payments on our platform

We accept deposits from 40 AUD through PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Litecoin, Tether and Dogecoin. We charge no fees on deposits or withdrawals ourselves; only your bank, card issuer or crypto network may apply its own charges. The minimum withdrawal is also 40 AUD.

Once your account is fully verified, our finance team processes withdrawal requests within 0 to 1 hours. Daily withdrawals are capped at 7,500 AUD and weekly withdrawals at 30,000 AUD, with higher limits available through our VIP program. Larger progressive wins may be paid in instalments agreed with you in writing.

An account that stays inactive for twelve consecutive months is treated as dormant. We will attempt to notify you at your registered email address before any monthly administration fee applies to a dormant balance, and the fee never exceeds the remaining balance.

How Our Bonuses Work

General bonus conditions

Every promotion we run, from the welcome package to weekly cashback of up to 20% and the Friday reload of 50% up to 450 AUD, carries its own conditions published on the offer page. The clauses below apply to all bonuses unless an offer states otherwise, and they exist to keep promotions fair for genuine players.

Our welcome package of a 100% match up to 1,200 AUD plus 100 free spins carries a 40x wagering requirement on the bonus amount, requires a minimum deposit of 40 AUD, needs no promo code and expires 7 days after activation. Winnings from bonus funds are capped at 15,000 AUD unless a specific offer states a different figure.

1. Wagering requirements must be completed before bonus funds or winnings from them become withdrawable.
2. While a bonus is active, the maximum bet is 5 AUD per spin or round unless the offer states otherwise; bets above the limit void the bonus.
3. Wagers on games excluded from wagering contribution, listed on each offer page, do not reduce the requirement.
4. Bonuses expire after the validity period stated on the offer; expired bonuses and related winnings are removed.
5. Only one bonus may be active at a time, and offers are limited to one claim per person, household or shared device.
6. Any strategy we judge to be bonus abuse, including low-risk wagering patterns and coordinated claiming, voids all bonuses.

Conduct We Do Not Permit

Activities that breach these Terms

We reserve the right to investigate any account at any time and to suspend it while a review is under way. If an investigation confirms prohibited conduct, we may void wagers, confiscate balances tied to the breach, close the account and report the matter to the relevant authorities and payment providers.

Prohibited conduct includes, without limitation, the activities listed below. The list is not exhaustive, and anything that gives an unfair advantage or misrepresents your identity falls within the same standard.

1. Fraud of any kind, including stolen payment details, false chargebacks and disputed transactions after goods, in this case wagers, were received.
2. Multi-accounting across names, devices, emails or IP addresses to multiply bonuses or evade limits.
3. Bonus abuse in any form, including arbitrage between bonus terms and structured bet hedging.
4. Collusion with other players, whether in tournaments, prize draws or any competitive format we operate.
5. Use of bots, scripts, automated tools or any software that plays or bets on your behalf.
6. Masking your true location with a VPN, proxy or similar tool to access our platform from a restricted country.

Setting Limits and Self Exclusion

Tools and support

Gambling must stay a form of entertainment you control, not a way to make money or escape pressure. From your account profile you can set daily, weekly and monthly deposit limits, loss limits and session reminders, and you can request a cooling-off period or full self-exclusion at any time by contacting our support team, which is available 24/7 by live chat and at [email protected].

When you self-exclude, we close your access for the period you choose, remove you from marketing communications and take reasonable steps to prevent new accounts being opened with the same details. If we notice patterns consistent with harmful play, such as chasing losses or sharp increases in deposit frequency, we will reach out and may apply protective limits. Free, confidential help is available from Gambling Help Online on 1800 858 858 and from Gambling Therapy.

Closing Accounts and Raising Complaints

Your rights and our procedure

You may close your account at any time by contacting support; we will process the request within 24 hours and return any cleared balance through a withdrawal method you hold in your own name. We may also close an account ourselves for breach of these Terms, for evidence of prohibited conduct, or where we are legally required to do so.

If you have a complaint about a game outcome, a bonus, a payment or our service, raise it first with support so we can resolve it directly. If the matter is unresolved, you may escalate it to our complaints team, who will respond within 14 days. Nothing in this clause limits rights you hold under mandatory consumer law in your jurisdiction.

These Terms are governed by the laws of Curaçao, and disputes that we cannot settle with you directly fall under the exclusive jurisdiction of the competent courts there, without prejudice to any mandatory local protections available to you.

When We Update These Terms

Amendments and notice

We review and update these Terms regularly to reflect changes in law, licensing conditions, payment arrangements or our game offering. The current version is always the one published on this page, and it carries an effective date you can check at the top of the document.

For material changes that affect your rights or obligations, we give at least 14 days notice by email to your registered address and by notice inside our platform before the change takes effect. Continued use after the effective date means you accept the updated Terms; if you prefer not to, close your account before that date and we will return your cleared balance without penalty.

Frequently asked questions

At what age can I open an account?

You must be at least 18 years old, or the higher legal gambling age of your jurisdiction, and not resident in a restricted country listed in these Terms.

How long does withdrawal verification take?

KYC documents are usually reviewed within 24 hours, and once your account is verified we process withdrawal requests within 0 to 1 hours.

Can I hold two accounts to claim a bonus twice?

No. We allow one account per person, household and shared IP address, and duplicate accounts opened to multiply bonuses are closed with any related balances forfeited.

How do I self-exclude from the platform?

Contact our 24/7 support team by live chat or email and request a cooling-off period or full self-exclusion. We will close access for the period you choose and stop all marketing to you.

Do you charge fees on deposits or withdrawals?

We charge no fees on either side. Only your bank, card issuer or crypto network may apply its own charges to a transaction.