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Our Privacy Policy

This Privacy Policy explains what personal data we collect when you play at Slotsgallery Casino, why we collect it, how long we keep it and the rights you hold over it. It applies to every visit to slotsgallery-aud.com, whether you browse, register or hold a full account with us.

Data We Collect

We collect only the data we need to run your account, process your payments and meet our legal obligations. That covers six broad categories, from the basics you type into a sign-up form to the technical signals your device sends us on every visit.

  • Identity data: full name, date of birth, email address, phone number and residential address.
  • Verification documents: ID, proof of address and payment method confirmation supplied during KYC checks.
  • Transaction data: deposits, withdrawals, bonuses claimed and wagering history across AUD and crypto wallets.
  • Technical data: IP address, device type, operating system, browser and approximate location.
  • Gameplay behaviour: games played, session length, bet sizes, win and loss patterns.
  • Marketing preferences: your consent status for bonus emails, SMS and promotional offers.

How We Use Your Data

Your data powers the daily operation of your account. We open and maintain your player account, verify your identity before your first withdrawal, process PayID, card, e-wallet and crypto transactions, and keep an accurate record of every bet you place.

The same data protects you and us. We screen for fraud, detect multi-accounting and bonus abuse, and monitor play patterns for signs of problem gambling so our responsible-gaming tools can step in when needed. Where you have consented, we also send bonus offers and tournament news; where you have not, we never will.

  • Account creation, login and account management.
  • KYC identity verification and anti-money-laundering checks.
  • Payment processing, refunds and dispute handling.
  • Fraud prevention and site security.
  • Responsible-gambling monitoring and player protection.
  • Marketing communications, only with your consent.
  • Compliance with tax, regulatory and law-enforcement obligations.

Contract: we process your data to create and manage the account you asked for, pay out your winnings and honour the terms you accepted at registration. Without this data, we cannot provide the service.

Legal obligation: Curaçao licence conditions, anti-money-laundering law and tax rules oblige us to verify identities, record transactions and report suspicious activity. We cannot opt out of these duties.

Legitimate interest: we rely on this basis to prevent fraud, secure our platform and analyse aggregated play to improve games and site performance. It never overrides your rights.

Consent: promotional emails, SMS and personalised offers go out only where you have ticked the box. You can withdraw that consent at any time and the messages stop.

How Long We Keep Data

We never keep data longer than the law and our operations require. Once the retention period ends, deletion follows within a reasonable administrative window.

  • Transaction and KYC records: kept for a minimum of 5 years after account closure, as gaming regulation requires.
  • Account data: held while your account is open, then archived per the schedule above.
  • Marketing consents: stored until you withdraw them, then deleted.
  • Technical and analytics data: retained up to 24 months, then removed.
  • Verification documents: destroyed after the required statutory period following your last withdrawal.

Sharing With Third Parties

We do not sell your personal data. We share it only with the partners who make our service possible, each bound by a data-processing agreement that limits what they may do with it.

  • Payment processors handling your PayID, Visa, Mastercard, e-wallet and crypto transactions.
  • KYC and AML verification providers who confirm your ID and address documents.
  • The Curaçao licensing authority and, where compelled, Australian regulators or law enforcement.
  • Analytics and site-performance providers working on aggregated, depersonalised data.
  • Game and platform suppliers acting strictly as our processors, never as controllers.

Your Rights Over Data

You control your personal data. Send any request to [email protected] and we will respond within 30 days, asking only for details we need to verify you are the account holder.

  • Access: get a copy of the personal data we hold about you.
  • Rectification: correct anything inaccurate or out of date.
  • Erasure: request deletion where no legal retention duty applies.
  • Portability: receive your data in a machine-readable format.
  • Objection: object to processing based on legitimate interest.
  • Withdraw consent: stop marketing at any time, one click or one email.
  • Complain: raise concerns with the relevant data protection authority.

Cookies and Tracking

Our site uses cookies to keep you logged in, remember your preferences and measure how the site performs. Essential cookies run by default; analytics and marketing cookies load only after you consent through the banner shown on your first visit. Full detail, including how to change your choices later, sits on our dedicated Cookies Policy page.

How We Protect Your Data

All traffic on slotsgallery-aud.com travels over TLS encryption, and payment details are handled exclusively by PCI-DSS certified processors. Access to player data inside our systems is role-based, logged and limited to staff who need it to do their job.

If a data breach ever compromises your information, we will notify the relevant regulator and, where required, you directly, without undue delay.

Frequently asked questions

Can I play without giving you my ID documents?

You can browse and even register, but we must verify your identity before your first withdrawal. This is a licence requirement, not a choice, and it protects both your funds and your account.

How do I stop marketing emails from Slotsgallery Casino?

Use the unsubscribe link in any email, adjust preferences in your account settings, or contact [email protected]. Withdrawal of consent takes effect immediately, though transactional messages about your account still continue.

Do you keep my documents forever?

No. Verification documents are kept only for the statutory period of at least 5 years after your last transaction or account closure, then securely destroyed.

Can I get a copy of all data you hold about me?

Yes. Email [email protected] with a data access request and we will send a copy of your personal data within 30 days of verifying your identity.