Our AML and Verification Policy

We hold a licence from the Government of Curaçao (licence number 8048/JAZ2021-169), and that licence comes with obligations we take seriously. This page sets out, in plain language, how Slotsgallery Casino verifies who you are, how we monitor the money that moves through our platform, and what we ask of you before your first withdrawal.

Our Anti Money Laundering Commitment

Money laundering is the attempt to make funds obtained through criminal activity appear legitimate, and gambling platforms are sometimes targeted for exactly that purpose. Our obligations under the Curaçao licence require us to run a risk based anti money laundering (AML) programme covering customer due diligence, transaction monitoring, reporting and staff training. We do not treat these as paperwork exercises; every control on this page exists because it blocks a specific risk.

Our AML programme is reviewed regularly against the standards expected of a licensed operator, and our compliance team has the authority to pause, query or decline any transaction that does not pass our checks. That authority is deliberate: it is better for you and for us that a suspicious transfer never moves than that we chase it afterwards.

When We Verify Your Identity

Three points where verification kicks in

Verification is not a single event. There are three trigger points, and which one applies to you depends on how you play and how you move your money.

• At registration: we confirm your email and, where required, your mobile number before your account becomes active.
• Before your first withdrawal: full identity verification is mandatory. We need it before any funds leave your account, without exceptions.
• At activity thresholds: if your deposits, bets or winnings reach levels our risk framework flags, we may request full verification earlier than your first withdrawal.

Documents we will ask for

We ask for three categories of documents, and we only ask for what our licence actually requires. A clear, uncropped photo or scan of each item is enough.

• Photo ID: a valid passport, national identity card or driver licence showing your full name, date of birth, expiry date and document number.
• Proof of address: a utility bill, bank statement or government letter issued in the last three months in your name at your stated address.
• Proof of payment method: for cards, a photo of the card with the middle digits covered; for e wallets or bank methods, a screenshot or statement showing the account belongs to you.

How Verification Works Step by Step

The process is designed to be finished in a single sitting if your documents are ready. Our standard withdrawals are processed within 0 to 1 hours, and verification is the only step that can extend that timeline, so it pays to upload everything the first time.

• Log in and open the verification section of your account, or follow the link in the request email we send you.
• Upload your photo ID, making sure all four corners are visible and the text is readable.
• Upload your proof of address, dated within the last three months.
• Upload proof of ownership for the deposit method you used.
• Our compliance team reviews the files and confirms or asks a follow up question.
• You receive an email confirming verification is complete, usually within 24 hours of a complete upload.

How your documents are protected

Documents you upload are stored on encrypted servers with access restricted to the compliance staff who need it to make a decision. We never share your identity documents with third parties for marketing, and they are not visible to customer support agents handling general queries.

Why We May Request Source of Funds

For most players, proof of identity is the end of the conversation. For larger levels of play, our licence obliges us to go one step further and ask where the money itself came from. This is not an accusation; it is a standard enhanced due diligence measure that applies at set thresholds.

We will typically ask for source of funds evidence when your cumulative deposits exceed a level our risk framework flags, when a single deposit is unusually large relative to your playing history, or when the pattern of deposits and withdrawals resembles trading rather than gambling. Acceptable evidence includes recent payslips, a tax return, a pension or benefits statement, bank statements showing the accumulation of savings, or documentation of a documented asset sale.

If we ask, we tell you exactly which threshold triggered the request and which forms of evidence will satisfy it. Vague answers or screenshots without context usually mean we come back for more, so specific documents from the start save everyone time.

How We Monitor Your Transactions

Every deposit and withdrawal on our platform passes through automated screening, with human review of anything the system flags. The monitoring covers the amounts, the frequency, the payment methods used and the relationship between deposits and withdrawals on your account.

The same method rule matters more than it looks. If funds leave through a channel you never deposited from, we cannot establish that the person withdrawing is the person who played. That single control blocks a large share of the misuse our industry faces, so we apply it consistently even when it is inconvenient.

What Happens If Verification Fails

If you do not complete verification when asked, or the documents you supply do not pass our checks, we do not close your account on the spot. We restrict it first, and here is exactly what that looks like.

Deposits are paused and withdrawal requests are held until the outstanding documents arrive. Withdrawal holds remain in place for a defined review period, after which, if verification is still incomplete, funds in the account may be returned to their original deposit method and the account closed. Winnings earned while a verification request is outstanding remain in your account and are not forfeited simply because you were slow to respond.

There are outcomes we cannot reverse. If documents are found to be forged, if an account was opened with someone else's identity, or if we are legally required to report an account to the authorities in our licence jurisdiction, restrictions become permanent and we will not discuss the specifics beyond confirming the decision. In those cases our reporting obligations under the Curaçao licence restrict what we can say.

How Long We Keep Your Documents

We store your verification documents for the retention period required by our licence jurisdiction after your account closes, and we do it for two reasons. First, the record lets us show a regulator or an investigating authority that we verified you correctly at the time. Second, if your account is ever compromised, the stored verification is what allows us to restore it securely rather than starting from zero.

Once the retention period expires, documents are securely destroyed and only transaction records without identity data remain. You can request confirmation of what we hold about you at any time by writing to our compliance team, and we respond to those requests within the timeframe our licence requires.

Frequently asked questions

Do I need to verify my account before I can deposit?

No. Registration and deposits are open before full verification. We complete identity verification before your first withdrawal, or earlier if your activity reaches a threshold in our risk framework.

How long does verification take?

Most complete submissions are reviewed within 24 hours. Once you are verified, our standard withdrawal processing time is 0 to 1 hours.

Why do I have to show my card if it is already in my name?

Card verification proves the card belongs to you and not to someone else whose card you used. Cover the middle digits and the CVV; we only need the name, the first and last four digits and the expiry.

Can I withdraw to a different method than I deposited with?

We return withdrawals to the same method you deposited from wherever possible. If a deposit method cannot receive withdrawals, we agree an alternative verified method in your name with you.

What if I cannot provide source of funds documents?

Contact our support team first. There are usually several acceptable document types, and one of them often fits your situation better than you expect. We only restrict accounts when the request goes unanswered or the evidence does not support the level of play.